Overview While no telecommunications system can be entirely free from risk of toll fraud, earnest attention to system security can reduce that risk considerably. AT&T devotes substantial resources to detect suspicious calling patterns, alert businesses, and catch violators.
The AT&T NetPROTECT® Family of Services provide fraud protection that's the most extensive and comprehensive in the industry . The program monitors both outbound international and domestic toll free number calls 24-hours a day, 7 days a week. AT&T provides timely notification of suspicious calling patterns as soon as you can be reached. AT&T also provides you with toll fraud education conducted by security experts, who can initiate toll fraud investigations and answer questions via a 24 hour NetPROTECT hotline.
AT&T offers a choice of services to meet your individual needs, options to limit toll fraud liability, and the benefit of AT&T's reliability and experience in monitoring unusual calling patterns. There are three levels of AT&T NetPROTECT protection from which you can choose: Basic, Plus, and Premium.
With Basic, the default service, AT&T notifications go to the number that is experiencing the fraud. Plus and Premium services enable you to provide AT&T with predesignated contacts. If AT&T suspects fraudulent activity and cannot get in touch with your contacts, AT&T will implement restrictions to stop additional fraudulent activity if pre-authorized by you. In addition, Plus and Premium services provide additional limits on liability.
In the final analysis, you, the customer, must become a watchdog over your network if you are to successfully thwart these skillful criminals. The best defense against toll fraud remains an educated customer.
For additional product description or toll fraud prevention information, please contact the Service Establishment Group at: 800-638-7233.
For customers currently experiencing toll fraud, please contact NetPROTECT at: 800-821-8235.
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